Mysilor is committed to providing a seamless shipping experience. Our policy ensures time delivery and transparency throughout the process.
We currently ship to the following countries:
If your country is not listed, please feel free to contact our support team for further assistance.
We do not offer free shipping at this time. A flat rate of €4.50 applies to all orders, regardless of the total purchase amount.
The Netherlands: Estimated delivery time is 1-3 business days.
Germany, Belgium, and France: Estimated delivery time is 1-5 business days.
Please note that delivery times are estimates and may be affected by factors beyond our control (e.g., customs clearance, local postal delays).
Once your order has been dispatched, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for the tracking information to update.
Find answers to your shipping questions regarding our natural skincare products. We aim to provide clarity and support.
We are not responsible for shipments sent to an incorrect address provided by the customer. If you notice a mistake in your shipping address, please contact us immediately. Once the order is shipped, we cannot change the shipping destination.
If your package has not arrived within the estimated delivery window, please contact us. We will investigate the issue with the carrier, and if the package is confirmed as lost, we will either send a replacement or offer a refund, depending on stock availability.
While we strive to deliver within the estimated time, delays may happen due to external factors like weather conditions or customs processes. We recommend waiting a few extra days beyond the estimated delivery time before reaching out to us.
If your order arrives damaged, please contact us within 48 hours of receiving the package and submit a Refund & Return request. Be sure to provide pictures of the damaged product(s) and packaging. We will offer a solution based on the circumstances.
At Mysilor, we believe that natural ingredients are the key to healthy and beautiful skin. We source ingredients from trusted suppliers and carefully craft each product to provide the best care for your skin. Explore our collection to discover the ideal addition to your skincare routine.